Guest reviews of Holiday Inn & Suites Across From Universal Orlando By Ihg
Here you can find verified reviews our users posted on this website
Walter
3 months ago
Location is perfect, just a quick walk to Universal. The games room was fun for the kids. Parking fees were annoying and the elevators were slow. Room cleanliness varies, with some areas needing attention.
John
6 months ago
super spacious room with great amenities!
Jessica
6 months ago
The shuttle service runs like clockwork. The staff are friendly and helpful, even when the line is long.
The vending machines were empty and I couldn't get change.
Derek
6 months ago
I loved how spacious our room was - perfect for my large family! The kids couldn’t get enough of the pool and arcade, while we enjoyed the convenient TGI Fridays right next door. Plus, the friendly staff and easy access to local attractions made our stay feel so smooth and enjoyable!
Can't recommend highly enough! 😊❤️
David
7 months ago
Rooms are spacious and well-equipped, great for families. The hotel needs updating and some areas are showing wear. Kids enjoyed the games room, but shuttle options could be more frequent.
John
7 months ago
I had such a frustrating stay! The room felt outdated and damp, with a musty smell everywhere. Plus, the hallways were messy with garbage left out, and I got charged again after already paying online. It was a total letdown!
James
7 months ago
The location is fantastic—right by Universal, which is a huge plus. Kids loved the pool and arcade, plus having TGIFs connected was convenient for adults. The room size was generous, easily accommodating six people, and daily cleaning was a nice touch. But then there were issues; we faced extra charges for early check-in that were not disclosed upfront, and dealing with the front desk about reservations was frustrating. Some areas smelled of paint, and the room condition left a lot to be desired. I expected more for the price.
Samuel
7 months ago
The hotel's proximity to Universal Studios and I-4 was a definite highlight, making it easy to access local attractions and shopping. the amenities fell short, with issues like unclean rooms and poor service detracting from the overall experience.
Don
7 months ago
Our two-bedroom suite was spacious, over 1000 sq feet, providing ample room for our needs. The beds were comfortable, ensuring a good night's sleep after long days at Universal. The AC unit worked perfectly, keeping the room cool. The fast elevators were a big plus, rarely waiting more than a moment. a minor issue arose with the microwave, which staff resolved quickly. It was also peaceful; no noise disrupted our stay. I appreciated the cleanliness of the pool, adding to our relaxed atmosphere. A pleasant experience overall for a family trip.
Gerald
10 months ago
The rooms were spacious with comfortable beds and good television options. The hotel's location was convenient, very close to Universal Orlando. The atmosphere was pleasant, and the staff was friendly and accommodating. The TGI Friday's buffet breakfast for adults and free meals for kids were a nice touch. The hotel also provided a free shuttle service to Universal Studios, making it easy to access the attractions in the area.
There were some maintenance issues, with inconsistent room temperatures, non-working coffee makers, and cleanliness problems like sugar ants and dirty carpets. Some amenities mentioned, like microwaves in rooms and functional ice machines, were missing or out of order.
René
10 months ago
Accommodating manager and amazing staff. Attentive and friendly, making the visit more pleasant. The shuttle to Universal was a significant convenience. The rooms were clean daily, beds comfortable, and spacious enough for our group. Laundry facilities were a huge plus. I encountered issues with check-in, including an unjustified charge for early access to a ready room. Facilities were disappointing; blocked toilets, non-functioning air conditioners, and dirty hallways detracted from our experience. Lack of breakfast for all guests in a suite is puzzling. The potential is there, but clarity in policies and improvements in maintenance are necessary. I expect better.
David
10 months ago
comfortable suite, comfortable atmosphere with plenty of space for our family and a convenient location just a short walk from Universal that made our trip enjoyable.
Entirely happy.
Dave
11 months ago
We were so close to Universal Studios and ICON Park! The Splash Zone Pool and game room made our vacay epic!
Yo, I wish they had a cool club or rooftop bar for us party animals.
Kevin
11 months ago
This hotel offers an amazing advantage for walkable adventures, being just a few minutes from Universal Studios, and with the added convenience of a shuttle service that makes park access a breeze. The rooms are spacious and comfortable, ideal for families or groups wanting to relax after a day of exploring, and dining options on-site, including a well-reviewed restaurant, enhanced our stay. the cleanliness of our room could use some improvement, but it didn't overshadow the wonderful accessibility to all the fantastic attractions in the area.
Ron
11 months ago
Just a reliable pick for getting around area in Orlando with great value-to-price ratio. The staff were really pleasant.
David
1 year ago
Great location and free Wi-Fi, but rooms could use better cleaning.
Christopher
1 year ago
Big rooms with separate bedrooms, great for families. Shuttle service to local attractions worked great and staff were friendly.
Prices weren't exactly low, but still reasonable.
John
1 year ago
Great location, spacious rooms. Check-in process and cleaning needs improvement.
Maria
1 year ago
I felt like a VIP staying near Universal Orlando Resort™, visited cool theme parks, and enjoyed dining at Kissimmee. The 24-hour fitness center kept me entertained.
I loved not having hot water to make coffee and sharing my room with sugar ants was a delightful experience.
Nelson
1 year ago
Customer service was friendly. Convenient walking distance from major attractions.
Room had multiple maintenance issues, including broken fixtures and dirty bedding. Hotel cleanliness did not meet expectations.
Charlie
1 year ago
the holiday inn is so close to universal parks - just a short walk away! the place is super clean, and the staff was really friendly. they even have transportation to universal. plus, there's a tgifridays right next door - making dinner easy.
Would recommend
William
1 year ago
We had a blast at the Splash Zone Pool and outdoor pool with comfy lounge chairs and shady umbrellas - perfect for the kids! The game room and gift shop were also hits, keeping the little ones entertained for hours. It was a dreamy family vacation spot!
My children wanted more organized activities for kids.
Stephen
1 year ago
The heating in the room was adequate, but the air conditioning unit didn't seem to be working properly, making the room a bit stuffy at times. We were disappointed to find that there were no tea and coffee facilities in the room, which would have been a nice addition for a morning pick, me, up. The sitting area in the room was comfortable, but the terrace was quite small and overlooked the parking lot, lacking the charm we were hoping for. We did appreciate the dining table in the room, which was convenient for enjoying meals or working on our laptops. The free wi, fi in the rooms was spotty at best, often disconnecting unexpectedly and causing frustration. The lack of garden furniture outside was a missed opportunity to relax and enjoy the outdoors. The absence of free toiletries in the room was surprising, and we had to request additional amenities from housekeeping during our stay. We also noticed that the am/fm alarm clock was not functioning properly, making it difficult to wake up on time for our planned activities. The flat, screen TV provided entertainment, but the carpeted floor seemed worn and in need of a deep clean. Unfortunately, car hire services were not readily available on, site, and we had to arrange transportation through other means. the dry cleaning services were efficient, and the convenience of shops/commercial services on the property was helpful for picking up any forgotten items. The laundry facilities were a nice touch for travelers needing to freshen up their clothes. While the hotel did offer a shuttle service, it was not complimentary, which was inconvenient to save on transportation costs. A free shuttle service would have been a welcome addition. the hotel experience had its ups and downs, with areas like room amenities and cleanliness needing improvement. The staff was friendly and accommodating, but there were some operational and maintenance issues that detracted from our overall satisfaction.
Derek
1 year ago
Our stay at this hotel was made enjoyable by the amazing staff who went above and beyond to assist us, especially Dominique who was wonderful with our children. The hotel's convenient location close to Universal and TGI Friday's buffet breakfast included in our stay added to the overall positive experience. The beds were comfortable, and the check-in process was quick with helpful staff members.
Poor cleanliness in the room and non-responsive customer service.
Andrew
1 year ago
Amazing location, heated pool, arcade, gift shop, spacious 2-bedroom suite, friendly and helpful staff.
Felt very lucky to have found it, nothing to complain about.
Herbert
2 years ago
staying at holiday inn was very convenient for my trip, as it was close to universal studios. the staff was friendly and helpful, and I appreciated being able to purchase park tickets and return my rental car at the hotel. the 2-bedroom suite was well-designed and had excellent sound-proofing, allowing my baby to sleep peacefully. the location was great, with a pleasant walk to the park and a nice outdoor pool.
nothing could have been better! 😊
Stephen
2 years ago
Although the room had some cosmetic issues, the beds and linens were comfortable and clean, and the staff was polite and accommodating. We had a pleasant stay and enjoyed the proximity to Universal Studios. I'll recommend this hotel.
Average
